Do you offer free shipping?
Yes, we provide free worldwide shipping on all orders.
How long does delivery take?
- Deliveries to the UAE take 1–2 working days.
- Deliveries to other countries take 10–12 working days.
How can I track my order?
You’ll receive a tracking number via email once your order is shipped.
Can I return or exchange my order?
Yes, you can return or exchange your order within 2 days of delivery, if the item is unopened, unused, and in its original packaging.
Are personalized products returnable?
No, customized or personalized items cannot be returned unless they are damaged or incorrect.
How do I receive my refund?
Refunds are processed to the original payment method within 10–45 days, depending on your bank.
What happens if I miss the delivery?
If there’s no contact within 9 days, the parcel will be returned to us and refunded upon arrival.